Renewing an AdvancePay Service

To renew an AdvancePay service from Customer Management:

1. Locate the appropriate customer and select AdvancePay from the Customer Management menu.

   Or

2. From the Services tab, right-click on a service number and select Renew AdvancePay.

   

3. Select the Service Number from the drop down list and click Next.

   

4. Verify the AdvancePay Products associated with the service number. Click Next. This displays the Review and Renew AdvancePay Product screen.

   Note

   In this example, there are two AdvancePay products so the number of windows that follow in the wizard, may vary depending upon the number of AdvancePay products associated with the service number you select.

   

5. Verify the information on the screen and uncheck or check the Favorites check box, as needed.

6. Click Next.

7. Verify the information on the screen and uncheck or check the Favorites check box, as needed.

8. Click Next. The following screen is displayed.

   

9. Verify the information on the screen and click Next. The Review and Submit Order window is displayed.

   

10. Review and Submit the information on the screen and click Finish to submit the Order.

11. When the Order is submitted successfully, the Customer Management window is displayed with the updated line item on the Service tab.

See also:

Viewing Unit Balances