In order to park a Stand Alone trouble ticket, the trouble ticket:
Must be open.
Must not be a Child Stand Alone trouble ticket (must not be assigned/linked to another trouble ticket).
To park a Stand Alone trouble ticket:
From the Stand Alone Trouble Tickets window, right-click on the Stand Alone trouble ticket and select Park Trouble Ticket.
This displays the Select Hold Reason window.
Select the reason from the drop-down list and click Save. This places the Stand Alone trouble ticket on hold. This activity is also recorded in the Hold History for this trouble ticket, which you can view by clicking the Hold History tab in the Edit Stand Alone Trouble Ticket window.
Note
If you request to Edit this Stand Alone trouble ticket before it is unparked/removed from hold, the Edit Stand Alone Trouble Ticket (On Hold) window is displayed, which includes the Hold Reason you selected when you parked the Stand Alone trouble ticket. See Modifying a Stand Alone Trouble Ticket for more information.
To unpark a Stand Alone trouble ticket:
From the Stand Alone Trouble Tickets window, right-click on the parked Stand Alone trouble ticket and select Unpark Trouble Ticket.
The Stand Alone trouble ticket is unparked (taken off hold). This activity is also recorded in the Hold History for this trouble ticket, which you can view by clicking the Hold History tab in the Edit Stand Alone Trouble Ticket window.