The Grant Expiration page specifies when the discount ends.
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Select the appropriate Grant Expiration type and option(s):
Expires at the end of billing period | If you select Expires at the end of billing period, the grant expires at the end of the billing period. |
Never Expires | If you select Never Expires, the grant never expires. |
Expires after certain number of days | If you select Expires after certain number of days, the grant expires after the specified number of days. Enter the number of days. |
Expire Units on Disconnect | If you check Expire Units on Disconnect, the remaining unused minutes expire on the discount disconnect date, even if the discount expiration date is in the future. On the customer record, the unit balance's expiration date remains the same, but the units get an expiration ledger row with a post date equal to the disconnect date of the discount. Leaving the expiration date as originally calculated allows for any POS return logic to correctly determine the amount of money to refund the customer. Whether you check Expire Units on Disconnect or not, the minutes may still be prorated based on the configuration of the discount which may cause changes to the Unit Balance. Expire Unit on Disconnect may be overridden on the customer record if you check Can be overriden. If the discount is disconnected before the expiration date has occurred, Expire Unit on Disconnect overrides the amount of end grace added. If you do not check Expire Units on Disconnect, the units are still valid until their expiration date is reached. Expire Units on Disconnect can be checked regardless of the expiration method chosen. It can also be used in conjunction with Can be overridden.
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Can be overridden | If you check Can be overridden, a sales or customer service representative can override the Expires on Disconnect option of the discount assigned to the service or customer. Note: Can be overridden can be checked regardless of the expiration method chosen. It can also be used in conjunction with Expire Units on Disconnect. |
If the discount is used by an AdvancePay product, that product's price points overwrite the expiration days / dates when applied in POS or Customer Management.