If you check Expire Units on Disconnect, the remaining unused minutes expire on the discount disconnect date, even if the discount expiration date is in the future.
On the customer record, the unit balance's expiration date remains the same, but the units get an expiration ledger row with a post date equal to the disconnect date of the discount. Leaving the expiration date as originally calculated allows for any POS return logic to correctly determine the amount of money to refund the customer.
Whether you check Expire Units on Disconnect or not, the minutes may still be prorated based on the configuration of the discount which may cause changes to the Unit Balance.
Expire Unit on Disconnect may be overridden on the customer record if you check Can be overriden.
If the discount is disconnected before the expiration date has occurred, Expire Unit on Disconnect overrides the amount of end grace added.
If you do not check Expire Units on Disconnect, the units are still valid until their expiration date is reached.
Note
Expire Units on Disconnect can be checked regardless of the expiration method chosen. It can also be used in conjunction with Can be overridden.
Expire Units on Disconnect
- Published on Aug 10, 2026
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