The IDI platform automatically adjusts Unit Balances for:
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Recurring and non-recurring units created by a grant discount.
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Rollover units created by a grant discount.
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Non-recurring units associated with a retail product (AdvancePay pooling).
The IDI platform also supports manual adjustment (debits or credits) of Unit Balances by authorized users. Use the Unit Balance Ledger view to make an adjustment to a selected unit balance category. To do this:
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Open the Unit Balance overview.
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From this window, select a row corresponding to the category you wish to view.
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Right-click and select View Unit Balance Ledger.
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To make an adjustment, right-click on the row and select Make Adjustment.
Note
The Available and Expiration dates that will be applied to the adjustment are derived from the selected row, so consider what dates you want to use before selecting a row.
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This displays the Unit Balance Adjustment dialog.
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Select Debit or Credit.
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Enter the amount to be debited or credited.
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Enter a description (optional).
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Click Save.
Unit Expiration and Extension
When a block of units is added to a Unit Balance by any one of the above methods, that block is given an expiration date. The expiration date is derived from the discount or credit that created the units. Upon reaching the expiration date, the Unit Balance will remove any remaining units in that block.
In addition to removing expired units, the IDI platform also performs a cleanup of additions/deletions at the conclusion of each billing period:
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Recurring grant discount units that reach their expiration date or conclusion of the billing period are removed and marked as Expired.
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A credit is made to allocate recurring grant discount units at the beginning of a new period. The amount is derived from the Recurrence Type and Grant Expiration fields on the individual discount.
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When a grant discount is eligible for rollover, the system performs an Extension to modify the discount expiration Date and set it to the appropriate future expiration date.
Usage
Usage is applied to the Unit Balance as a single line item during each billing period. This line item is updated each time usage is loaded and/or re-rated.
As usage is applied against the Unit Balance, each block of units is decremented in the processing order inherited from the discount type.
Disconnected Services
In the event a service is disconnected, the Unit Balance will support proportional allocation of units if that option is selected during discount configuration.
See also: