When you disconnect a service, the service number's inventory status changes to Aging. When the aging interval expires, the service number's inventory status changes to Available. If you disconnect a wireless service, the corresponding MIN's inventory status also changes to Aging, then changes to Available when the aging interval expires. When you disconnect a Ported-In service number, the service number is returned to the carrier that owns that number. Therefore, its inventory status changes to Not Available when the aging interval expires. If the disconnect date is in the future, the inventory status remains Assigned until the disconnect date occurs, at which time the inventory status changes to Aging and the aging interval begins.
To disconnect a customer and the related services:
Click the Disconnect Date link in the Customer # window.
This displays the Disconnect Order Information window.
Enter the Disconnect Order Information as described below:
Order Type
Select the appropriate disconnect order type from the list.
Est. Completion
Select the estimated completion date.
Disconnect Date
Date the customer is to be or has been disconnected.
Reason for Leaving
Select the reason for the disconnect. This is used for reporting purposes.
Account Status
Select the appropriate Account Status from the drop-down list.
Description
Enter any notes about this disconnect, if applicable.
Include Future Disconnect Children in the Order
If features or services belonging to this account already have a future-dated disconnect pending, select this check box to add them to this disconnect order.
Porting Out
Check this box if the customer is porting out to another carrier.
This check box is available if the service was not a ported in service and if this disconnect order is not a Move Service order.
Porting To
If the Porting Out box is displayed and selected, you need to make a selection from the the Porting To drop-down list.
Review Order Before Submitting
Select this check box if you want to see the order before submitting.
Note
When the Porting Out check box is selected, the service number's inventory status is immediately set to Ported-Out.
Click Next. If you selected Review Order Before Submitting, the Review and Submit Order window is displayed.
Check the Suspend Order Entry check box, if you wish to keep the service from being disconnected and come back to this disconnect order at a later time.
Click Finish.
Click OK to close the confirmation window.
Notes:
A disconnected account is indicated by a Disconnect Date (displayed in red text) and an Account Status of "Disconnected”. Clicking the Disconnect Date link displays a window that confirms the customer has been disconnected.
For disconnected wireless services, the corresponding MINs' inventory statuses are set to Aging and the aging interval is calculated.
