This action is installed by the Tickets web module. A possible use case for this action would be when a follow-up is created within a specific business or automated process, a reminder can be created to notify the assigned user the follow-up is due.
Parameters (all required):
Object Type* | Follow-up |
Object ID* | Follow-up ID |
Duration | Integer value for days or hours (duration type) to send the reminder before the follow-up is due. |
Duration Type | Days or Hours |