This action is installed by Customer care. It creates a journal that must be associated to a Customer, Ticket, Follow-Up, Billing Order, Dispute or Equipment.
Parameters:
Note
parameters marked with an asterisk are required.
Object Type* | A value must be selected from the drop down. Note that Journal Item should be selected when associating the journal to a Ticket or Follow-Up. |
Object ID* | Populate based on the Object Type selected:
|
Description* | Description for the Journal. |
Status | Journal Status. A value can be selected from the drop down. |
Type* | Journal Type. A value can be selected from the drop down. |
Attributes | If there is an attribute definition associated with the Journal type, the values for the attribute properties can be entered as a JSON string. Example: Attribute definition with 2 properties ‘Address Type’ and ‘County’: Syntax: {"Address Type":"Residential","County";"Washington"} |