The reasons for customer returns are managed in the POS Back Office (Setup). Reason Descriptions are displayed along with a system-generated Reason ID. A reason for a customer return may be that the customer could get a better price elsewhere.
To add or edit a Return Reason:
Right-click in the Return Reasons form and select New to add
OR
To edit a return reason, double-click the reason's row to display the Add/Edit Return Reason window.
Add or change a Description. (The reason ID is system assigned.)
The End Date field lets you configure the Return Reason to be inactive or disabled so that it will not appear in the Return Reasons pick list in the IDI Desktop Client.
Note
When adding or editing a return reason, the end date field is not required and can be left blank until needed. As an option you can choose to future date the end date if you know a reason is only to be used for a specified period.
There are no timestamps associated with the end dates. Midnight on the selected date is when a reason will no longer be available in the order wizards. Both back dating and future dating of end dates is supported. However, once an order has completed its return reason is set. Backdating the end date of the return reason prior to the order completion date will not change or update the return reason.
Click Save to keep your changes.
To delete a Return Reason:
Right-click the return reason you want to remove and select Delete.