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Working with Retail Products - Behavior Tab

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The Retails Products - Behavior tab contains the following information.

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Override Phone Book

Overrides the maximum number of phone book entries as specified by a service's product catalog entry. (See New Service - Behavior Tab)

Note

This field is grayed out unless the Product Class is Handset.

Return Inventory Status

Default Inventory Status for this Retail Product.

Installment Plan Profile

Associates an Installment Plan Profile to the Retail Product.

Notes:

  • This field is only displayed if your company is licensed for Enhanced Installment Plans and Installment Plan Profiles permissions have been enabled.

  • This field is only enabled when the Serialized check box is checked in the Main tab.

Use Decimal Quantity

This supports the ability to specify a decimal quantity (e.g. 1.5) for a retail product on web-based retail transactions. For example, you may need to bill for professional services to the closest quarter hour. If a technician is on site for 1-3/4 hours, prior to this enhancement, you would have to create a product that represents the lowest denomination (in this case, 15 minutes), and then enter a quantity of 7 to equal 15 minutes x 7 = 105 minutes. This requires you to perform a manual calculation which can increase the risk of data entry error and result in a negative experience for all parties.

The ability to enter a decimal quantity for a retail product provides a cleaner solution for this billing scenario. Now you can create a product that represents one hour and enter the decimal quantity on the order that equates to the time spent on the job (in this case 1.75 = 1-3/4 hours).

Use Decimal Quantity cannot be used when the product is set up as on Main tab):

  • Serialized

  • Inventoried

  • Is returnable

    If any of these settings are checked Use Decimal Quantity is not selectable. Similarly, when Use Decimal Quantity is set, these settings are disabled.

    Note

    The associated Advanced button is for information only.

    For complete information on this functionality, refer to the article on Decimal Quantities for Retail Products in the IDI Knowledge Center.