Both the Suspend Date and Suspend Reason are displayed on the Main tab of the Service Number window. In the Customer window, the Suspend Reason is displayed on the Account Detail tab and the icon is displayed on the header.
Icons indicate when:
The entire account for this customer has been suspended, hotlined or redirected. To see the date the customer was suspended, hotlined or redirected; click the icon.
One or more services for this customer have been suspended, hotlined or redirected. To see how many services are suspended, hotlined or redirected; click the icon.
To view the Suspend details:
Click the Account Detail tab in the Customer window.
For more information on the reason for suspension, click on the hyperlink in the Suspend Reason field.
OR
Right-click on a service and click Edit to display the Service Number window.
