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Viewing the Event Log

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The Event Log can be viewed from a number of starting points in the IDI platform.

  1. From the Orders tab, right-click on the desired order and select View Event Log.

  2. From the customer window, select View > View Event Log.

  3. From the Services tab, click a Service, then right-click one of its catalog item in the lower pane and select Properties > Event Log.

    This displays the Event Search Results window.

  4. Right-click on an event. This displays a shortcut menu.

  • Filter - Filter By Selection, Excluding Selection, or Remove Filter.

  • View Node - Opens the Event Record window. If you double-click a row, the Event Record window is displayed.

    Log ID

    The unique identifier of the log.

    User Name

    The name of the user who was logged in who is associated with the event.

    Origination

    Where the event was created (such as IDI Server, Order Import Server, etc.)

    Application

    Where the event was logged (such as Object Engine, Task Engine, etc.)

    Node Type

    The type of entry that was made to the log (such as Update, Database Entry, System Error, etc.)

    Log Level

    The amount of information that is logged. At the Advanced level, more information is retained than at the Normal level.

    Entry Date

    The Date the entry was made to the log.

    Object Type

    The type of object that was acted upon, such as Service, Product, Order, etc.

    Object ID

    The internal identifier of the object.

    Note

    In some cases the Object ID, which can be a different value than the Object key, may be displayed as a link. You can click the link to jump to that particular object (such as the order).

    Object Key

    The identifier of the object.

  • View Tree - Opens the tree view of the related events.