Trouble Ticket Search lets you search for all trouble tickets (customer, Global, and Stand Alone) that meet a specified set of search criteria.
To initiate a trouble ticket search:
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On the Applications menu, select Customer Management > Trouble Ticket Search.
OR
On the applications toolbar, click Trouble Ticket Search.
This displays the Trouble Ticket Search window.
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Enter the search criteria.
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Click Search when you finish entering the search criteria. This displays the Trouble Ticket Search Results window.
Note
Only accounts matching the user limit-to profile of the user, or trouble tickets assigned to the current user, will be shown in the search results. If you try to access an account that does not belong to your user limit-to profile (i.e., a trouble ticket was assigned to you, but account is outside of your ULT profile), an error will be shown and the account will not open.