This action is installed by the Tickets web module. It forwards an email to the To Address, using the From Address as the sender. It is designed to work with an incoming email that has been received for a Ticket.
notifies the user assigned to the Ticket that an email has been received.
Parameters:
MessageID (required) | |
From Address (required) | |
Reference ID (required) | Ticket ID that the email is linked to. Available via the Tickets web module, Tickets Searcg Results or Ticket view. |
To Address (required) | Email address that the message will be forwarded to. |
Base Ticket URL (required) | Email address that will be used as the sender on the forwarded email. |