This action is installed by the Tickets web module. It creates an Email Ticket from an unsolicited email.
Parameters:
Action - Duration | Use these fields to specify an offset from when the trigger fires to populate the Ticket's Action Date field. The Duration Type specifies the time unit (Hour, Day, Week, Month...). The Duration specifies the quantity (e.g. 1 week, or 8 hours). |
Action - Duration Type | |
Assigned To | Populates the Ticket's Assigned To field - User responsible for handling this Ticket. |
Category | Populates the Ticket's Category field if applicable. category is based on the selected type which may or may not have categories defined (in Admin Console). |
Commit - Duration | Use these fields to specify an offset from when the trigger fires to populate the Ticket's Commit Date field. The Duration Type specifies the time unit (Hour, Day, Week, Month...). The Duration specifies the quantity (e.g. 1 week, or 8 hours). |
Commit - Duration Type | |
Message ID | Identifies the email that creates the Ticket. |
Facilitator | Populates the Ticket's Facilitator field - Person or group responsible for managing the handling of this Ticket (managing the assigned user). |
Priority | Priority is used to identify the relative importance of a Ticket and may be used to guide how quickly a Ticket should be resolved. Options are based on the corresponding table in Admin Console Data Management. |
Status | Ticket Status indicates the point where the Ticket has progressed in your resolution process. Options are based on the corresponding table in Admin Console Data Management. |
Subcategory 1 | |
Subcategory 2 | |
Title | Populates the Ticket's Title field. |
Type | Populates the Ticket's Type - a top-level classification for logical grouping based on business purpose. Options are based on the corresponding table in Admin Console Data Management. |