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SVC028 - A usage record cannot guide by MIN to an ambiguous service

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Override NOT allowed

Name

A usage record cannot guide by MIN to an ambiguous service.

Common Cause

This MIN (a.k.a. MSID) is assigned to multiple services in CostGuard and the active dates of these services overlap, so it isn’t possible to determine which of these to guide this usage to.

Common Resolution(s)

Action you can take to resolve the problem:

  • Fix the MIN overlap by correcting the effective and/or disconnect dates of the incorrect occurrence of the service.

Details

A MIN may be assigned to services in CostGuard multiple times, but each occurrence must have an effective/disconnect date range that doesn’t overlap with any other. In this case, a MIN is present at least twice in the system, and the date ranges of these instances overlap. It is likely that some conversion or migration error caused this, because the system prevents users from making this mistake.