Return transactions are governed by Refund/Cash Back and Tendering rules which can be defined on a global, regional, or store basis. These rules are configurable via the POS Back Office Location Configuration window. To configure the return rules:
Open the POS Back Office Location Configuration window.
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From the main menu select Applications > POS Back Office > Locations.
Right-click on global, or the region, or the store and select Register Policy.
Configure the following rules on the Refunds/Cash Back tab:
Refund Cash Amount Limit
This lets you set a limit on the amount of cash that can be returned to a customer during a return transaction.
To set no limit, select Unlimited.
OR
To set a limit, select Max. Amount and then enter the maximum amount in the corresponding text box.
Refund Days Limit
This lets you set a limit on the number of days after a sale that an item may be returned for a full refund.
To set no limit, select Unlimited.
OR
To set a limit, select Max. Days and then enter the maximum number of days in the corresponding text box. The limit may be overridden by permission (Application>CostGuard Client>POS>Front Office>Sales and Returns (or Return Requests)>Override Max Days Return)
Allowed Refund Options
This lets you set the rules for refunds when the Refund Days Limit is exceeded.
To specify no refund will be given select No Refund. This places exception items back in store inventory without issuing a refund for those items.
OR
To allow a store credit refund select Store Credit.
Configure the following rules on the Tender tab:
Tender Types Accepted
Tender types allowed for returns are marked Y in the Allow Returns column.
Tender types that are not allowed are marked N.
To change the current setting for a tender type right-click on the tender type and select Allow Return.
Credit Cards Accepted
Check credit cards to be allowed. This applies to all transactions (sales and returns).