Service Count Commitment

Service Count Commitment

The Service Count Commitments contract term type is based on the number of services that the customer has agreed to have active for the length of the contract. A contract with this contract term type can be assigned at the customer level only, not at the service level.

Selecting this type displays the configuration form.

• Configure the applicable fields.

  ID	The unique system-generated identifier of the Contract Term.
  Type	The Contract Term Type that you selected.
  Value	This is the number of units that the customer has agreed to maintain for the duration of the contract.
  Units	Determines what units the number in Value represents as a Count. Note Once the Contract Term has a Penalty defined, this field is locked to ensure that the Penalty Type/Units combination works correctly.
  Ramp-Up Days	This is the initial period, in days, following the assigned Start Date that the customer is not penalized for failing to meet the conditions. Ramp-up days are also applied when a contract is renewed.
  Include Children	Selected: In a corporate account, the services and usage from child accounts are counted toward meeting the contract conditions. Cleared: In a corporate account, only the current account's services and usage are counted toward meeting the contract conditions.

Penalties

Valid Penalty Types:

• Fixed Fee

• Multiplier Fee

  See Penalties.

See also:

Service Count Commitment with Multiplier Fee (Example)