This action is installed by the Customer care web module. It sends a notification using the items specified for the work item.
Parameters:
Template Name | Name of the template to be used to create the notification. |
Template Type | Type of template to be used to create the notification. The first field contains the name of the Template Type. The second field contains the object ID of the Template Type using the format @[orderid]. Valid types: Order, Account, Other |
ObjectID | |
Delivery Method | Method to be used to deliver the notification. Valid entries: Email, SMS_SMTP, SMS_SMPP |
Note
This Action automates the Send Notification functionality from within the client. The notification is sent through the IDI platform account, using the templates within the IDI platform. This is not the Workflow user.