Reverse a Transaction

To debit a transaction from the E-Pay Transactions page:

1. Hover over the last column in the appropriate row and click the Preview button.

2. In the details form, click REVERSE.

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3. Click YES in the confirmation message. The Issue Credit dialog is displayed.

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   • The amount field is populated with the original amount from the transaction that is being reversed.

   • The amount field can be changed but cannot exceed the previous amount of the transaction being reversed.

   • Submitting the credit calls the gateway to issue a credit against the original transaction ID.

   • If the credit against the original transaction fails the system calls the gateway and attempts to issue a blind credit.