Retrieving Your Widget ID(s) for TeamSupport Chat Integration

For providers that use TeamSupport for chat integration, your TeamSupport administrator can retrieve the Widget ID required for Customer Portal configuration via the TeamSupport (snapengage) site:

https://www.snapengage.com/app/settings

Step 1: Login to the site, then select the Widget (on the left), select the Settings option, and click Get the Code.

Step 2: On the Get the Code tab, scroll to the bottom of the page and click Ok.

This displays the value for the Widget ID.

Step 3: Copy the Widget ID value to clipboard and paste in the Widget ID field on the Customer Portal profile’s Chat tab.