The system categorizes origination and destination bill periods as Recommended or Override Required. Bill periods are categorized as Override Required when the selected origination and destination bill periods are not contiguous, or when the period end dates are too close to the date of the bill cycle change request. The time period that constitutes too close is configurable (with Administrator-level authority) and defaults to five days (measured in whole days). For the example, if the Override Required period is set to two days and the destination bill period ends on the 28th, the last day to move a customer into that period without Manager Override is the 25th.
For a selected bill cycle there is only one Recommended origination/destination pair. You are only permitted to select Recommended bill periods unless you have Manager Override authority.
Note
To avoid excessive usage recycling, it is strongly recommended that you DO NOT use Manager Override to move a customer to a new bill cycle without a final bill for the origination bill period. Call records may recycle due to age when moving to a newer cycle.