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Adjusting the Blackout Time Period for Changing the Bill Cycle On a Customer Account

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This function lets you establish the minimum time from the bill change request date to the selected origination and destination bill period end dates that will be allowed without requiring Manager Override. The default is five days. You can change this if you have Administrator-level authority. This is done via the Admin Console Backoffice Settings.

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  1. Select Business Rules > Backoffice Settings > Billing.

  2. Enter the number of days in the Bill Cycle Blackout Days field.