For OnlineBill Release 1.1 or higher, please refer to the OnlineBill Configuration Guide on E-Support. If your customer has an OnlineBill account and a ViewPlus license, a copy of an invoice can be requested from OnlineBill.
To request a copy of an invoice from within OnlineBill:
Log in to OnlineBill and access the Invoice Overview.
Select an invoice from the View Invoice drop-down list.