This action is installed by the Equipment Inventory web module.
When a service is disconnected the location must be removed from the service to return inventory to the proper status. This action lets you automate removal of locations from services as part of order processing rather than relying on doing it manually. This can eliminate manual overhead and ensure proper processing on orders where locations and equipment must be removed from services.
The automation removes the location(s) and assigned equipment to the appropriate status based on configuration. Users are informed of the updates that were made. If an error occurs when the automation attempts to complete, users are made aware of the reasons why the automation failed. The system logs the updates to Inventory history. This history displays when viewing the equipment.
Parameters:
Order ID and Location Status are required. The action sets all Active Locations linked to services in the order to the specified Location Status (Inactive or Left-in).
Filtering parameters are optional and can be used selectively specify which services on the order are impacted by the action. If no filters are specified all services on the order are impacted.
Order ID* (Required) | Order ID can be found in the Orders via Order Search Results, Order Summary page or Order Details page; and in Customer Care on the Order History Page Orders tab.
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Service Processing Actions | Optional filtering parameter can be used to selectively specify service(s) on the order to be impacted by the action. |
Service Catalogs | Optional filtering parameter can be used to selectively specify service(s) on the order to be impacted by the action. |
Service Items | Optional filtering parameter can be used to selectively specify service(s) on the order to be impacted by the action. |
Location Status* (Required) | Select the applicable Location Status: Inactive Left-in |