Automated Removal of Location on Service Disconnect

When a service is disconnected the location must be removed from the service to return inventory to the proper status. Users can automate removal of locations from services as part of their order processing through a Workflow action. This can eliminate manual overhead and improve accuracy when processing orders where locations and equipment must be removed from services.

The automation removes the location(s) and assigned equipment to the appropriate status based on configuration. Users are informed of the updates that were made. If an error occurs when the automation attempts to complete, users are made aware of the reasons why the automation failed. The system logs the updates to Inventory history. This history displays when viewing the equipment.

The Remove Equipment From Service Workflow action is available in the Equipment Inventory gallery.

Order ID and Location Status are required. The action sets all Active Locations linked to services in the order to the specified Location Status (Inactive or Left-in).

Filtering parameters are optional and can be used selectively specify which services on the order are impacted by the action. If no filters are specified all services on the order are impacted. Note: Service Processing Actions is typically set to “2” (Disconnect) as the action removes locations from a disconnected service.