Orders Tab - Retail History Tab

The retail history tab provides a listing of all the retail products bought or returned by the customer over the history of the customer. All retail products with the same serial number, description and sold to the same service number are combined under one row.

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Column	Notes
Icon	Represents the current status of the root order and its related orders as follows: If the root order is not yet complete, the icon indicates the status of the root order. If the root order is complete and at least one related order is not yet submitted, the icon indicates the status of the unsubmitted related order. If the root order is complete and at least one related order is submitted, the icon indicates the order is In Process.
SKU	SKU of the item being added or returned. This value will be left blank for items that are on hold.
Description	Populated from system order detail description for on hold items otherwise it will be populated from retail product description.
Serial Number	Retail products serial number if serialized and not on hold, otherwise it will be left blank.
Purchased	Quantity from any item associated to a related sale or sales request that is submitted, in process or completed.
Pending Fulfillment	Quantity from any item associated to a related fulfillment request that is not completed or cancelled.
Pending Return	Quantity from any item associated to a related return request that is not completed or cancelled.
Return	Quantity from any item associated to a related return or receive return that is completed.
Effective	Quantity from any item associated to a related sale or fulfillment sale that is submitted, in process or completed.
MSL	Retail products service lock code if it is serialized and not on hold, otherwise it will be left blank

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