No Response from the Credit Bureau

There are two basic scenarios when there is no response from the credit bureau, depending on the BTA (Bill-to-Account) status:

• If there is no response from the credit bureau and BTA is NOT allowed for this customer, the credit class is set to denied and the corresponding message is displayed.

  (Show picture)

  Order Cannot Continue

  

  Address Discrepancy

  

  Order Referred

  

  In this case:

  1. Click OK to acknowledge and dismiss the message.

  2. Click Cancel to cancel the order

     OR

     Enter new customer and address information and re-submit the request.

• If there is no response from the credit bureau and BTA is allowed for this customer, the credit class is set to the level determined by the decision matrix.

  In this case you can either click Finish to accept the result and continue with the order or enter new customer and address information and re-submit the request.