NLAD Tab

Section

Description

Independent Household

Independent Household Flag – Select if subscriber is an independent economic entity sharing an address with another subscriber (as determined by completing the Multi-household Worksheet).

Certification - Date subscriber completed and signed the worksheet. This field is required if the IEH check box is checked. For a customer who was a subscriber prior to June 1, 2012, and the date is not available, enter: 05/31/2012.

Recertification - Date IEH information was re-certified.

Primary Address

Temporary - Check if primary address is a temporary location.

These flags are mutually exclusive:

• Tribal Primary Address – Select if address is in Tribal lands and not registered with USPS address matching service (AMS).

• Rural Primary Address – Select if primary address is in a rural area, and not registered with AMS, nor able to receive postal delivery.

• Address Confidentiality Program – Select if subscriber is participating in Address Confidentiality Program (ACP).

• No Additional Flags – None of the above selected by default.

Benefit Qualifying Person

These fields are only required when the Benefit Qualifying Person is someone other than the subscriber.

• BQP same as Subscriber - Checked by default and associated fields disabled. If Benefit Qualifying Person is someone other than subscriber, uncheck this checkbox to enable the BQP fields. When enabled, all fields and either Last 4 of SSN or Tribal ID are required.

• BQP Last Name

• BQP First name

• BQP Middle name

• BQP Date of Birth

• BQP Last 4 of SSN - Required if Tribal ID is not provided.

• BQP Tribal ID - Required if SSN is not provided.

Lifeline Certification

Eligibility Code - Program that qualifies subscriber for Lifeline benefit:

• E1 Medicaid

• E2 Supplemental Nutrition Assistance Program (Food Stamps or SNAP)

• E3 Supplemental Security Income (SSI)

• E4 Federal Public House Assistance (Section 8)

• E8 Bureau of Indian Affairs General Assistance

• E9 Tribally-Administered Temporary Assistance for Needy Families (TTANF)

• E10 Food Distribution Program on Indian Reservations (FDPIR)

• E11 Head Start (if income eligibility criteria are met)

• E13 Income below 135 percent of the federal Poverty Guidelines

• E14 Program eligibility approved by state administrator

• E15 Veterans/Survivors Pension

  Service Type:

• Voice

• Broadband

• BundledVoice

• BundledBroadband

• BundledVoiceBroadband

  Tribal ID - Required if Social Security Number is not provided. Full tribal ID is 20 characters. Partial Tribal IDs allowed if at least two characters. Some special characters allowed, including dash character ( - ).

  Initialization - Date subscriber was certified as eligible for Lifeline.

  Reverification - Date subscriber's eligibility was reverified.

Miscellaneous

Linkup Service Date - Link up service start date. (One-time subsidy towards an initial installation for telephone service in Tribal lands.)

Lifeline Tribal Benefit - Tribal lands part of Lifeline Program where additional funds are offered to Lifeline Program subscribers living on Tribal lands.

Is Transfer

Indicates subscriber already in NLAD and is being transferred to a different carrier.

TPIV Resolution Required

When a TPIV error occurs during Lifeline enrollment, users are required to check documentation to confirm the subscriber’s identity. When TPIV Resolution Required is checked, these related fields are enabled:

Agent Info – Click Edit to display Agent Info form with the following:

• Agent Name - autopopulated with the name of the logged in user.

• Agent ID - autopopulated with the location (store) ID.

• Agent DOB - not a required and can be left blank

  Way to Reach - Click Edit to open a dialog that lets you select e-mail, phone, text message, or mail. This is used to populate the Lifeline application form and is required. Note: E-mail is only available if the customer has an e-mail associated with their service.

  Certification Check Box – Check to certify that you reviewed the selected documents.

  Note

  These fields are typically defined in POS make Sale. The main purpose of the TPIV Resolution Required check box in Customer Management is to remove the unresolved TPIV error status on a customer once the error is resolved. This action is permission-based.

  The submission job that sends updates to NLAD ignores (does not auto-enroll or send updates for) customers with a status of unresolved TPIV error, except for de-enroll transactions. Authorized users need to uncheck this check box once the error has been resolved.