This action is installed by the Tickets web module. It modifies specified parameters for a specified Ticket.
Parameters:
Note
parameters marked with an asterisk are required.
Assigned To* | Populates the Ticket's Assigned To field (User responsible for handling this Ticket). |
Priority* | Priority is used to identify the relative importance of a Ticket and may be used to guide how quickly a Ticket should be resolved. Options are based on the corresponding table in Admin Console Data Management. |
Status* | Ticket Status indicates the point where the Ticket has progressed in your resolution process. Options are based on the corresponding table in Admin Console Data Management. |
Ticket ID* | Unique Ticket ID. |