Managing Subscriber Accounts in Customer Care

Subscriber accounts are managed via the Account > Customer Portal Users menu in Customer Care.

This displays the Customer Portal Users page.

This page lists users in the current environment. You can page through the list if there are more users than fit on one page and adjust the number of users listed per page. The ellipsis button in the right column of a user row lets you:

• Toggle the account status (Enable/Disable) – This prompts you to confirm before changing the status.

• Reset the account’s password – this sends instructions to the account email.

• Toggle bill notifications on or off (Enable/Disable) – This prompts you to confirm, similar to when toggling the account status.

• Edit the email address

• Impersonate a Customer Portal user – This opens the portal to the subscribers welcome page. See A Quick Look at the Subscriber View. While impersonating, you can view but not manage account information. For example, view payment history but not make a payment.

Note: See Setup > Permissions for permissions required to perform some of these functions.