Note
You can view and manage E911 information from the Services & Features page. To do this, select the service in the left pane then select E911 Information from the View drop-down menu in the right pane View access requires Allow Log On permission in Customer Care. Managing E911 information requires Manage Customer permission.
When an active E911 service does not have an E911 address assigned, this condition is indicated by an orange triangle next to the service number.
The Services & Features page also lets you manage E911 information on the service. This includes:
Note
Adding an E911 address when one does not exist. The address is not required to be MSAG validated to be an E911 address.
Removing an address
Editing the E911 address, type of service and class of service.
To manage E911 information on a service, with the service selected in the left pane and the E911 Information view selected, click the Edit button in the right pane.
This displays the Edit dialog. Use the applicable drop-down menus to add/remove/edit information as needed.
Notes:
The E911 address is automatically set when a user links a service address to an E911 service if the E911 address is not already set for the service.
You are not permitted to unlink a service address if it is designated as an E911 address.
Auto-create E911 File Records for Changes Done in Care
The E911 Service Modifed trigger and Create Batch Detail action in Workflow support auto-creating E911 file records when E911 information on a service is modified via Orders or Customer Care.
Manually Creating an E911 Record
You can manually generate an E911 record when needed, for example, to correct an error. This function is only available when the E911 address is set and the E911 Class of Service and Type of Service fields are also populated. In this case an additional drop-down menu is available for selecting one of five function codes: Change (C), Delete (D), Insert (I), Unlock (U), and Migrate (M).
Once a code is selected, click GENERATE E911 RECORD.