IDI Platform Version 24.5 Details

Customer Care & CoreLogic Address Validation

FR 3524

Census/latitude/longitude data on contact address validation

This helps you comply with Federal Communications Commission (FCC) reporting requirements.

• Providers that use CoreLogic (enhanced addresses validation) can choose to have contact addresses validated by CoreLogic on a contact type basis. In this case, this information will automatically be retrieved and displayed when an address match is made. This setup is done by the IDI implementation team at your request.

• When using standard (USPS) address validation, this information can be entered manually.

Note:

Equivalent functionality for service addresses was delivered in IDI platform version 24.4 under FR 3540.

Provisioning

AR 9212

New Airspan Mimosa provisioning provider

This adaptive request adds support for Airspan Mimosa provisioning provider. Refer the provisioning specification in the IDI Knowledge Center for details: Provisioning – Airspan Mimosa Specifications and Actions.

Optional XML Reports

AR 9321

New optional XML report to group services by Class of Service

This report groups services on invoices by their Class of Service. Invoice details that are not associated to any service are grouped in a separate account-level section. Each service and account-level charge contains sections for Recurring Charges, Non-Recurring Charges, Taxes, and Discounts. Services are ordered by service number association. Charges within their groups are ordered by Amount description. This report is intended to be used with Round Taxes By Service Number, otherwise all taxes will be at the account-level.

OnlineBill

AR 9323

Replace OnlineBill email hardcoded URLs with customURLs

The existing Notifications configuration settings for Forgot Password Email Text and Registration Email Text have a new string replacement tag option that lets you use non-hyperlink URLs in place of the predefined hypertext URLs. This lets administrators include a URL in the message that can be copied and pasted by the subscriber into their browser if they’re having issues with their URL.

Customer Care

84620

Error on sorting missing directory listings by SKU description

An error would occur on attempting to sort by SKU Description on the Missing Directory Listings page in Customer Care (MANAGE > Directory Listings then click View Missing Listings).

This was fixed by no longer supporting sort by SKU Description on this page. You can still sort by other columns, and sorting by SKU Description is still supported on the general Directory Listings page.

Paymentus Integration – AdvancePay

84634

AdvancePay auto renewal available regardless of feature toggle

AdvancePay Auto Renewal was shown (available) in Customer Care regardless of whether or not the AdvancePay purchase feature toggle was true or false.

Now AdvancePay menu options are only displayed when the purchase feature toggle is set to True and Paymentus is configured.

Paymentus Integration – AdvancePay

84640

Missing CVV field on adding payment method in Paymentus

For AdvancePay eligible customers that did not already have an established payment method in Paymentus, the CVV field was missing on attempting to add a Credit or Debit account.

SSO token generation has been updated to allow the CVV value to be shown when you choose to add a Credit or Debit card.

Paymentus Integration – AdvancePay

84642

ACH payment method available for AdvancePay services

The option to use an ACH/eCheck payment method was available when AdvancePay services were assigned to Paymentus wallets in Customer Care when only credit/debit options should be available.

The ACH/eCheck option is no longer available as a payment method for AdvancePay services.

Paymentus Integration – AdvancePay

84658

AdvancePay auto-renew not processing all services

When the Paymentus flow processed services from the AdvancePay job, only one service would renew, even if there were multiple services. The process has been improved to handle multiple services for Paymentus AdvancePay, and as a result, all relevant services are renewed.

Workflow

84626

Misleading information related to Set End Date action

When Clear End Date was set on the Set End Date action, the message in the Notes section of the workflow task instance incorrectly indicated it was set to the current date.

This has been fixed to correctly indicate the end dates were cleared.

RateBill

84505

Previously billed taxes not being credited for in-advancecharges

This issue is related to systems set up for Credit Previously Billed Taxes and Separate Invoice Detail For In-Advance Products (Saas Config and backbone settings set by IDI on customer’s behalf as needed). In this case, credits on previously billed taxes were not being calculated correctly for products set up in the CostGuard Client Product Catalog with Prorating Type = In Advance and Compute Credit On Disconnect. In-advance charges where not being included in the calculation of previously billed taxes and not being credited.

This has been fixed. In-advance charges are now included in the previously billed taxes calculation and credits are properly applied.

RateBill

84568

Exempted State and County taxes are being charged on the Service

Services and products with exemptions are not charged for those specific taxes; however, surcharges produced from them were incorrectly assessed taxes for which the service/product was exempt.

The taxing system has been updated to not charge tax on surcharges when the service or product that produced the surcharge is exempt from that tax.

Payment Processing

84639

Create Recurring Epay Transactions Job result showed wrong data

Invoices evaluated by this job where no transactions were created were not being included in the total number of invoices evaluated statistic.

This has been fixed to include statistics for number of invoices evaluated. This includes future invoices and invoices that did not need an ePay transaction created.

Treatment – Collections Workbook

84638

Treatment batch errors on some disconnect orders

The Treatement function DisconnectAccountOrder was attempting to disconnect both the child and parent service. If this happened it caused orders to error trying to disconnect the service multiple times – on a disconnect order the children are automatically included if the parent is being disconnected so there is no need to attmept to disconnec the child a second time.

This function no longer adds the child service if the parent is being disconnected to prevent duplicate orders errors.

Credit Scoring

84647

Deposit amount from credit check not showing in POS Make Sale

POS Make Sale Credit Scoring pages were not displaying the deposit amount set by the Credit Scoring workbook. The deposit amount should always be displayed.

The POS credit scoring pages were updated to show deposits as expected from a credit report response workbook.