IDI Platform 25.1 Details

Customer Portal

FR 3626

Self service enhancements

This lets service providers set up Customer Portal profiles so subscribers can open and manage support requests directly from their Customer Portal. Providers can also add up to five helpful links to be displayed on the portal Support page for their subscribers’ convenience.

This functionality, as well as the account lock functionality for FR 3645 below, will be made available by a Customer Portal deployment targeted for mid-January 2025. Comprehensive knowledge articles on how to set up and use this functionality will be posted to the IDI Knowledge Center at that time.

Customer Portal

FR 3645

Account lock indicators for port outs and SIM changes

In support of FCC compliance guidelines, this lets subscribers indicate when SIM changes and/or port outs are prohibited on their accounts. This is similar to the account lock functionality for Customer Care provided in the 24.11 release.

With this functionality:

• Providers can set up portal profiles to enable/disable subscribers’ ability to set and view account lock settings for SIM changes and port outs.

• Subscribers can set and view account lock status when the functionality is enabled for them.

Note:

These settings and corresponding indicators are for information only to provide a warning not to perform these actions. They do not prevent orders from performing these actions.

Provisioning

FR 3633

Provisioning request processing improvement

When a default value is configured for a variable, the default value will be sent to the provisioning provider when no matching variable outcome/SKU combination is found on the order.

Usage Processing

AR 9397

Skip PRR roaming records in CellSite table with a BSID

Logic has been added skip all PRR (Periodic Rated Records) records that contain a BSID (base station ID) and is roaming in the preprocessor. Without the logic in place, millions of records were set to unguidable and needed to be manually removed. This update will remove a manual process allowing for greater efficiency.

Orders

84831

My Registers performanceenhancements

In some cases, loading the My Registers results in the Orders web application would take longer than expected.

The process has been optimized to load the results more efficiently.

Tickets Web Module

84788

Create Journal workflow action not setting Internal flag on tickets

The Add/Edit Journal Type Data Management form Use in OnlineBill setting drives the InternalOnly check box when you create/edit a ticket in the Tickets web module. This check box determines whether subscribers can view the ticket in their Customer Portal:

• Use in OnlineBill unchecked (default) = InternalOnly check box is checked making the ticket not viewable in the Customer Portal.

• Use in OnlineBill checked = InternalOnly check box is uncheck making ther ticket viewable in the Customer Portal.

Tickets created via the Create Journal workflow action were not honoring the Use in OnlineBill setting such that the Internal flag would never be set on tickets created by the action, regardless of journal type.

The Create Journal action has been updated so the InternalOnly check box is correctly set based on the journal type Use in OnlineBill setting.

Communications

84725

Select/deselect rows on grids not behaving correctly

The Bounced Email grid did not behave as expected when deselecting selected rows. The following behavior would occur in this specific scenario:

• Rows were selected on the current page.

• You used the grid’s paging buttons to navigate away from and then back to the original page where rows were selected.

• You unselected those rows, selected other rows and then invoked an action on those rows.

In this case the system did not recognize the previously selected rows were unselected. Consequently, the action would be applied to the currently selected rows (as intended) AND the rows that were previously selected and now unselected (unintended). The only way to properly reset those rows was to refresh the page.

This grid now handles selection changes correctly.

Note:

This fix was deployed for Customer Care and Tickets in the 24.9 release.

Payment Gateway

N/A

Internal maintenance

Payment Gateway

01/14/2025

Customer Portal

01/27/2025

Communications

TBD