Editing an order lets you change the Order Type, Source Code, Sales Channel, Order State, and Estimated Completion Date.
Note:
You cannot add or edit line items from the Edit Orders window. You must Edit an Order Through the Wizard.
To edit an order:
From the Orders tab, right-click on the desired order and select Edit Order. This displays the Edit Order window.
Edit the order information as described below:
Order ID
Displays the unique identifier of the order item.
Description
Displays a description of the action the line item has performed and an identifier, such as service number, if applicable.
Order Type
Select the order type, such as Disconnect Order, Reconnect Order, and so on.
Note:
The Order Type is read-only if the Order Status is Completed, Canceled, or In-Process.
Order Status
Displays the current status of the order item. See Order Status Icons for additional information.
Source Code
From the drop-down list, select the source code (user-defined promotional code that indicates the marketing source) that originated the order.
Order State
Select the Order state from the drop-down list. The Order state further defines the Order Status.
Sales Channel
Select the sales entity associated with the customer.
Est. Completion
Enter the date the customer account was established, or the date the service became effective.
Entered
Displays the date and time the order line item was entered.
Completed
Displays the date and time the order line item was completed.
Click Save to save the changes.
Note:
The following fields cannot be modified: Order ID, Entered, Description, Order Status, and Completed.