Note
Editing,a dispute requires the new Manage Disputes permission. This permission has been added to the Customer Care Admin role.
The Details view for a selected dispute provides an pencil icon for editing the dispute.
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Clicking the Edit icon makes the Amount, Resolution, and Description fields editable, and provides SAVE and CANCEL buttons to let you save the changes or cancel out of the edit action.
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Amount | Disputed amount entered when the dispute was opened. This defaults to the value of the disputed item. The value cannot exceed the original charge value. |
Description | Optional description entered when the dispute was opened (or edited). |
Resolution | Resolution reason selected when the dispute was closed (this may be specified even before the dispute is closed if necessary). |