Note
Closing,a dispute requires the new Manage Disputes permission. This permission has been added to the Customer Care Admin role.
The Details view for a selected dispute provides an icon for closing the dispute (
) in the upper right corner.
(Show Picture)
Clicking the icon displays a confirmation message that lets you choose to proceed or cancel and keep the dispute open.
(Show Picture)
If you choose to proceed and close the dispute, it will continue to be listed, regardless of the Include Closed Disputes check box, until you refresh the view. Note: A closed dispute cannot be modified once it has been billed.