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Edit Description

  • Published on Aug 10, 2026
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Enabled: Lets you edit a trouble ticket description.

Disabled: The Description field of the Edit Trouble Ticket window is read-only.

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    Knowledge Articles > Desktop Client User Guide > Customer Management > Journal Entries, Follow-Ups and Trouble Tickets > Setup for Journals, Follow-Ups and Trouble Tickets > Permissions for Journals, Follow-Ups and Trouble Tickets > Journals
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    Knowledge Articles > Desktop Client User Guide > Customer Management > Journal Entries, Follow-Ups and Trouble Tickets > Setup for Journals, Follow-Ups and Trouble Tickets > Permissions for Journals, Follow-Ups and Trouble Tickets > Follow-Ups
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    Knowledge Articles > Desktop Client User Guide > Customer Management > Journal Entries, Follow-Ups and Trouble Tickets > Setup for Journals, Follow-Ups and Trouble Tickets > Permissions for Journals, Follow-Ups and Trouble Tickets > Trouble Tickets

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