The Billing Order Details page is displayed when you select a Billing Order ID on the Billing Orders OmniSearch, or the Order History grid.
The Billing Order page has eight views. The default view is the Details tab.
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The Details tab provides view only information organized under Billing Order, Transaction, Total and Additional Information panels on the left side, and tabs for viewing Workflow, Errors, History and Journals on the right.
Note
The Additional Information panel provides custom information as applicable, and is only visible if additional information has been configured in the IDI platform. This panel can be expanded/collapsed as needed.
The other tabs provide the following information:
Services
The Services tab provides a Billing Order ID per service as well as other view only Service Number information. Clicking a Service Number hyperlink opens the Service Detail page in Customer Care. Care is opened in a new tab so you can easily navigate back to Orders.
Features
The Features tab provides view only information related to Features on the Order as applicable.
Retail
This tab provides view only information related to Retail equipment in the Order.
Tax & Tender
This tab provides view only information.
Provisioning
This tab provides view only information.
Tree View
This tab provides order line item information in an expandable/collapsible tree view on the left with details for the selected order line item on the right.
Related Billing Orders
This tab lists related Billing Orders if any. Any order generated from another order creates a Related Order relationship. Examples of Related Orders include Move Service orders, Fulfillment orders and Split Billing orders.The presentation of Billing Orders in both Customer Care and Orders roll up all related order information to the root order,
The statuses of related orders, when applicable, are rolled up to the root order. As only one status can be displayed at a time, the displayed order status is calculated using the root order as the starting point and working down through related children as follows:
If any related order is incomplete, that status takes precedence over all other statuses. In the case of multiple incompleted statuses, the first encountered is taken.
f there are multiple non- complete, non-canceled statuses at the same level, CostGuard will use the following priority:
Incomplete
OnHold
InProcess
Submitted
Assembling
Completed
Canceled
Otherwise the logic will default to the top-level status.
Customizing the Billing Order Details Page
The information on the Billing Order Details page can be customized for an environment. This requires Manage Configurations permission. The Order Details Configuration form is available via MANAGE > Order Detail View on the Applications menu.
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From the Manage Order Details View you can choose to display/hide certain fields, rearrange the fields you choose to display, and rename the fields.
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Note
Removing all fields from a section removes the entire section from the view.