Once the Phone Book window contains a list of entries, you can arrange the order they will appear in the customer's phone book.
Select an entry and click the up or down arrows to move it higher or lower in the ranking. If an entry has a Rank of 0, it will appear first in the customer's phone book. This is often used as the emergency contact.
Click Save to update the database and close the window.
OR
Click Close to close the window without updating the database with your changes.
Note
The Actions > Refresh button saves all the changes to the database, but leaves the window open for additional changes.
See also:
Adding or Editing a Customer Phone Book entry
Deleting Phone Book Entries
To delete an entry from a phone book:
Open the service number's phone book. (See Accessing a Customer Phone Book)
Right-click the entry you want to remove and click Delete. This displays a confirmation message.
Click Yes to continue with the deletion.
Click Save to close the Phone Book window and remove the entry from the database.
OR
Click Actions > Refresh to remove the entry from the database and keep the Phone Book window open. This action also synchronizes special numbers on the service with those currently in the associated product. (See Synchronizing the Phone Book to Products Active on the Service.)
See also: