Adding an Adjustment

Adjustments can be added to an account from the Account Balance form.

Clicking NEW ADJUSTMENT opens the Create Adjustment form.  

• Total Amount Due is a read-only field.

• Amount, Adjustment Date, and Adjustment Type are required.

  Note

  The drop down list for Adjustment Type is configured in Admin Console and includes an indicator of if the Adjustment Type is a credit or a debit.

• You may also enter Reason (configured in Admin Console), Check Number, Batch Name, and Description.

• Block Posting (defaults to unchecked). Check to prevent the Adjustment from being posted immediately (for example, if you need to investigate an issue before allowing the Adjustment to go through).

  Note

  You can use the Create Adjustments as Blocked setting (MANAGE > Settings > General) to have all adjustments created as blocked by default. When this setting is enabled, you still have the ability to toggle this check box on creating a new Adjustment.

  (More)

  When enabled, all adjustments created in Customer Care, including click-to-credit adjustments, will have Block Posting checked by default.

  This setting is off by default. It can be enable for all users, or for specific user groups.

  Selecting no user groups in the Applies To property applies this setting to all users (Everyone).

  Notes:

  • For user groups to work, user IDs between SaaS security and CostGuard Client need to by synched.

  • This does not control whether a user can check or uncheck the Block Posting property; that is based on permissions. The Block/Unblock Adjustments permission is required to change this property.

    

• The Invoice and Invoice Category pull down menus let you select a specific invoice and/or invoice category to apply the adjustment.

  See also:

• More on Adjustments

  Validation

  Validation is performed when you save the Adjustment.  

  If the Amount entered exceeds the value specified by Data Profile > Adjustments > MAXAMOUNT, the field fails validation and the following message is displayed: This value exceeds the maximum allowed value of <MAXAMOUNT>.

  Duplicate Adjustment Check

  When you save an Adjustment the system verifies if the Type selected is configured to not allow duplicate Adjustments (Allow Duplicates = false).

  If duplicates are not allowed the system checks to see if an Adjustment of the same type already exists on the account with the same amount and same transaction date.

  If a duplicate is found then a pop-up is displayed with the Title "Duplicate Adjustment Found". The message reads:

  "This adjustment cannot be created because an adjustment of the same type and amount already exists on this account for the specified date.

  The selected adjustment type does allow duplicates."

  Processing

  If the Adjustment is not marked as blocked or dated for the future, when you click Save the Create Adjustment pop-up is replaced with the Processing pop-up.

  If the Adjustment is not meant to process immediately they are returned to the Balances grid.

  Backdating Control

  Creating Payments and Adjustments can be governed by Backdating controls if this functionality is enabled.

  When you click SAVE on creating or editing a Payment or Adjustment the system checks the Enable Backdating Control setting in Desktop Client ->Applications->Accounts Receivable Management ->Backdating Controls if the date for the transaction is set to a date in the past.  

  If the setting is set to true and the date specified is a date that is closed to backdating then a pop-up message is displayed to indicate the selected month is closed to new transactions.

  A month is considered to be closed to backdating if the number of days configured in the Previous Month Will close... setting have elapsed since the last day of the previous month.

• Modifying Unposted Adjustments

  Editing

  The EDIT button is displayed on the Adjustment Detail form for an unposted Adjustment if the Adjustment did not originate from an E-pay transaction or if it is not an allocation of a corporate account Adjustment.

  

  Clicking EDIT opens up the Edit Adjustment pop-up. 

  

  Edit the available fields as needed. Validation is performed when you click SAVE.

  If the Amount entered exceeds the value specified by Data Profile->Adjustments->MAXAMOUNT, the field fails validation and the following message is displayed: This value exceeds the maximum allowed value of <MAXAMOUNT>.

  If all validation passes, the edits are saved, the Adjustment is modified, and you return to the Adjustment Detail page which is refreshed.

  Deleting

  A DELETE button is displayed on the Adjustment Detail form for an unposted Adjustment if the Adjustment did not originate from an E-pay transaction or is a corporate account allocation.

  Clicking DELETE displays a Confirmation pop-up: You have selected to delete this Adjustment . Continue?

  Blocking

  A BLOCK button is displayed on the Adjustment Detail form for an unposted, unblocked Adjustment if the Adjustment did not originate from an E-pay transaction or if it is not a corporate account Adjustment allocation.

  Clicking BLOCK displays a Confirmation pop-up: You have selected to block this Adjustment. Continue?

  Unblocking

  An UNBLOCK button is displayed on the Adjustment Detail form for an unposted, blocked Adjustment if the Adjustment did not originate from an E-pay transaction or if it is not a corporate account Adjustment allocation.

  Clicking UNBLOCKdisplays the OmniSearch page where you can search on an Account, Adjustment, Cart, Follow Up, Journal, Order, Payment, Service Address, or Workflow . displays a confirmation pop-up: You have selected to unblock this Adjustment. Continue?