Click the Add Feature icon above the Order Items list. This displays the Add Feature Options (Account Level or Service Level) on the right side of the page.
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Account-level Features
To add an Account level Feature, click the Account Level Feature radio button. The available Features are displayed, spread out over as many pages as needed.
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You can narrow the scope of Features from which to choose by entering a filter in the Search field.
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When adding account-level items to a transaction in web orders, the search bar under Available Items will search for matches of the input text according to the Product Selection Display setting configured in Orders > MANAGE > Settings.
When set to SKU, results will only include items with a SKU that matches a wildcard search of using input text, and only SKU information will be displayed in the results.
When set to Description, results will include any items with a Description that matches a wildcard search using input text, and only Description information will be displayed in the results.
When SKU and Description is selected, results will include any items with a SKU or Description that matches a wildcard search using the input text, and both the SKU and the Description will be displayed in the results.
Selecting a Feature displays a new pane to the right for entering the required Feature details. As with Services, the View drop down menu lets you toggle between Feature details or other information.
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Click ADD TO ORDER when you are finished entering the Feature details. This adds the Feature under Account level Features in the Order Items list.
Viewing & Editing Individual Items Within a Package
When you add a package you can view and edit the individual components bundled within it (products, contracts, discounts, pricing plans and dynamic charge products). For details see Managing Packages in an Order.
Service-level Features
To add a Service level Feature, click the Add Service Level Features radio button. This displays the Available Services on the Account organized by Type.
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When you select the Service where you want to add Features, you can choose to search for available Features by Browsing, SKU or Description.
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Browse displays a list of filters that are either browse tags configured as Display as Root or are root-level Product Catalog folder names.
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The number that displays in parenthesis next to each filter represents the number of available features tied to that filter tag/folder.
Select an item in the Filters list on the left to display the corresponding Available Features on the right. You may continue to refine the Available Features list by selecting more granular filters or go back to the previous filter list by clicking the Back link.
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Add by SKU is an exact match. If you are unsure of the exact SKU, you can use the Search by Description option. To search for multiple SKUs, enter each SKU on a separate line in the search box.
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Search By Description - Enter the description, or part of the description, in the text box. The search will return any description that contains the entered text string.
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Note
If you select the wrong Service, you can undo your current selection by clicking the red X next to the Service Number.
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Selecting a Feature displays a new pane to the right for entering the required Feature details. The View drop down menu lets you toggle between Feature details or other information.
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Click ADD TO ORDER when you are finished entering the Feature details. This adds the Feature under the selected Service in the Order Items list.