CPNI Notifications are notices sent to customers such as a PIN or information about an account change. These notifications can be in the form of:
E-mail
Text message
Letter (hard copy)
These conditions must be followed up with a notification to the customer to verify that the change was done legitimately:
Password change
Backup authentication question or answer change, or e-mail address change
Authorized user list and/or password
Online account change
Address of record change
Notification Templates
Your company can decide what templates to use for these notifications. See the following examples.
Sample Notification for Changed Information
Note
Notifications will only be sent to the primary billing contact of an account. Should there be no primary billing contact, then the primary customer contact will receive notifications.
Logging of Notifications
The following information will be saved for each notification that is sent.
Date
Time
System user ID of person who initiated the notification
Account number
See also: