Workflow Action – Add Wait Time

Although most times you are looking for processes to complete as quickly as possible, there are times where you want to take a moment before moving on to the next item.

By using the Workflow Action of Add Wait Time the system can automatically evaluate wait time in your process and then move on to the next item at the appropriate time. This action eliminates the need for someone to remember to place a process on hold or skew reporting numbers for a task because there is wait time in the configured in the task duration.

Add Wait Time – Parameters & Filters

This action is mainly used as an automated task within a Workflow Definition. It should be configured after the Order Action of Billing System Update. The Add Wait Time can be selected

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You can also filter the actions gallery by typing the action name and clicking search.

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When the action is selected, the system will display the Add Wait Time action parameters.

Parameter Name	Required	Default Value	Data Type	Description
Interval > Duration	No	None	non-fractional number greater than or equal to zero	The interval fields work together. The Interval > Duration is the number associated with the duration timeframe.
Interval > Time Interval	No	None	List	The interval fields work together. The Interval > Time interval is the unit of time for the Interval > Duration.
Wait Time End	No	None	DateTime	This field should be the exact date and time that you want the Workflow system to complete this item.
Recomputed on Resume	No	None	Boolean	When a Workflow instance was placed on hold and the ‘Add Wait Time’ action has an’ In-Progress’ status, the system will use this parameters value to determine if the wait time evaluation should start over or continue with the time already elapsed when ‘In Progress’ status. This field can be populated with a value of Yes or No. If left blank the system evaluates the fields as a ‘No’ value.

Add Wait Time – Results

Although all actions are available to use within Triggers and Definitions configuraiton, the Add Wait Time action is most appropriately used in the Definition configuration.

When the Add Wait Time action transitions to an In-Progress status, a note will be added to the task to let you know when the task will transition to a Completed status.

If you have the Add Wait Time action configured to Recomputed on Resume an additonal note will be added to the action that shows the recomputed auto-complete date and time.

Once the interval, wait time end, or combination of both parameters has elapsed, the system will add another note to let you know that the task completed based on your configuration.

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Add Wait Time – Sample Use Case

The following are examples of how you can use the Add Wait Time action within your Workflow definitions.

Example 1 – You want to automatically send an email that contains a satisfaction survey 5 day after service activation. In this instance you would configure the Add Wait Time action after the service implementation task and before the Send Email from Template aciton. The parameters for the Add Wait Time action would be configured as:

Example 2 – You have placed carrier order for facilities. There is a point in your process that cannot continue until that facilities have been delivered. You record the carriers firm order configuration (FOC) date as extended data. In this instance you would configure the Add Wait Time action after the task where the carrier’s FOC date is captured. The parameters for the action would be configured as:

Example 3 – You have placed carrier order for facilities and want your technician to complete the service implementation 2 days after the facilities are delivered. You record the carriers firm order configuration (FOC) date as extended data. In this instance you would configure the Add Wait Time action after the task where the carrier’s FOC date is captured. The parameters for the action would be configured as:

Documentation Index

Workflow Action – Add Wait Time

Add Wait Time – Parameters & Filters

Add Wait Time – Results

Add Wait Time – Sample Use Case