View TPV Request

You can view the details of a specific TPV request from the Third Party Verification Request Search Results window:

1. Either double-click the desired TPV request or right-click the desired TPV request and select View TPV Request.

   

   This displays the TPV Request # window.

   

   The left side of the TPV Request # window displays the information that was sent to the independent third party for verification, while the right side displays the information that was returned in the third party’s response to this request:

   TPV Request Data
   First Name	Customer contact’s first name.
   Last Name	Customer contact’s last name.
   BTN	Customer’s billing telephone number (telephone number the independent third party calls to verify the change request).
   Street 1	Customer contact’s street address.
   Street 2	2nd line of customer contact’s street address, if applicable.
   City / State / Zip	Customer contact’s city, state, and zip code.
   Last 4 digits of SSN	Last 4 digits of customer contact’s social security number.
   Date of Birth	Customer contact’s date of birth.
   Fax	Customer contact’s fax number.
   Email	Customer contact’s email address.
   Language	Customer contact’s language.
   TPV Response Data
   Verification Status	See Request Status in Applications Menu.
   Verification Date	Date a TPV response was received from the third party for this request.
   Verification Number	Unique ID generated by the independent third party and passed to the IDI platform in the verification response.
   Access Number	Telephone number to call to listen to a recording of the actual verification with the customer (assigned prior to customer verification).
   PVN	Unique number the independent third party assigned to the TPV request, upon receipt of that request from the IDI platform (assigned prior to customer verification).
   Response File ID	Unique number assigned to the TPV response file that contains the verification results for this TPV request.
   Response File Name	Unique filename the independent third party assigned to the TPV response file that contains the verification results for this TPV request.
   Service Number	Service number(s) verified by the independent third party.
   Verify Item	Identifies the type of service that was verified – either local service, long distance, or local toll.
   Confirmed?	Yes - Third party contacted customer and customer accepted change. No - Third party contacted customer and customer rejected change, third party was not able to contact customer and TPV request expired, system timed out waiting for response from third party, or CSR marked in-process TPV request as “No Response”. In Process - IDI platform submitted TPV request to third party and is waiting for a verification response. Error - Received response file from third party, but response file is missing a verification response for one or more TPV requests. Unknown - Unexpected error occurred.
   Submitted By	Unique ID assigned to user that originally submitted the TPV request to the IDI platform, plus the date and time the TPV request was submitted.
   Last Modified By	Unique ID assigned to the user that last modified this TPV request, plus the date and time of the last modification.

2. When you are finished viewing the TPV request, click OK to return to the search results.