You can print trouble tickets from all Edit and View Trouble Ticket windows (Edit Trouble Ticket, View Trouble Ticket, Edit Global Trouble Ticket, View Global Trouble Ticket, Edit Stand Alone Trouble Ticket, View Stand Alone Trouble Ticket windows).
To print a trouble ticket:
Click the Journals tab or Troubles tab in the Customer window.
Right-click on the trouble ticket, and select View (if trouble ticket is closed) or Edit (if trouble ticket is open).
From the View Trouble Ticket or Edit Trouble Ticket window, click the Actions button in the lower-left corner of the window and select Printable View.
This displays the Run Report - Trouble Ticket window.
From this point, printing a trouble ticket functions the same as any other report generated by the system. You have the option of running the report in the background. If you select the background, you have the option of running the report immediately or scheduling it to run at a later date/time. You can also specify where you would like the report to be stored when it is completed.
