The Payment Allocation Override window lets you override default allocations for existing balances as well as for future charges that have yet to be posted.
Override Existing (Posted) Charges
The Applicable Balances list (upper pane) lists all outstanding balances on the customer account by invoice number and Invoice Category. From here you can allocate payment funds directly to any one or more of these balances.
In the Applicable Balances list right-click on the balance you want to override and select Override. This displays the Add Payment Override dialog box with the fields populated according to the selected balance.
Enter the amount to be applied to the balance. This amount cannot exceed the total payment amount.
Click Save. This adds the Allocation Override to the list under Allocation Overrides.
Repeat steps 1-3 to enter additional allocation overrides as required.
Once you have added all of the overrides, close the Payment Allocation Override window. This returns focus to the Add (Edit) Payment window.
Click Save in the Add/Edit Payment window to save the payment and payment allocation information.
Note
You must click Save on the Add (Edit) Payment window to save the payment and override information. If you click Cancel, all of the payment and override information is lost.
Override a Future Charge
To apply an allocation override for a future charge:
In the Allocation Override section right-click and select New. This displays the Add Payment Override dialog box with all fields undefined.
Select the applicable Invoice Category from the drop-down menu (Invoice number is generally not applicable here).
Enter the amount to be applied to the item. This amount cannot exceed the total payment amount.
Click Save. This adds the Allocation Override to the list under Allocation Overrides.
Repeat steps 1-4 to enter additional allocation overrides as required.
Once you have added all of the overrides, close the Payment Allocation Override window. This returns focus to the Add (Edit) Payment window.
Click Save in the Add/Edit Payment window to save the payment and payment allocation information.
Note
You must click Save on the Add (Edit) Payment window to save the payment and override information. If you click Cancel, all of the payment and override information is lost.
See also:
Applying an Allocation Override for a Future Charge
In the Allocation Override section right-click and select New. This displays the Add Payment Override dialog box with all fields undefined.
Select the applicable Invoice Category from the drop-down menu (Invoice number is generally not applicable here).
Enter the amount to be applied to the item. This amount cannot exceed the total payment amount.
Click Save. This adds the Allocation Override to the list under Allocation Overrides.
Repeat steps 1-4 to enter additional allocation overrides as required.
Once you have added all of the overrides, close the Payment Allocation Override window. This returns focus to the Add (Edit) Payment window.
Click Save in the Add/Edit Payment window to save the payment and payment allocation information.
Note
You must click Save on the Add (Edit) Payment window to save the payment and override information. If you click Cancel, all of the payment and override information is lost.
Override Charges Not Yet Posted
The Allocation Overrides section lists the allocation overrides that you specify. The Allocation Overrides section also lets you specify an allocation override for an item that is not listed in the Applicable Balances section, for example an anticipated expense that has not yet been charged.
In the Allocation Override section right-click and select New. This displays the Add Payment Override dialog box with all fields undefined.
Select the applicable Invoice Category from the drop-down menu (Invoice number is generally not applicable here).
Enter the amount to be applied to the item. This amount cannot exceed the total payment amount.
Click Save. This adds the Allocation Override to the list under Allocation Overrides.
Repeat steps 1-4 to enter additional allocation overrides as required.
Once you have added all of the overrides, close the Payment Allocation Override window. This returns focus to the Add (Edit) Payment window.
Click Save in the Add/Edit Payment window to save the payment and payment allocation information.
Note
You must click Save on the Add (Edit) Payment window to save the payment and override information. If you click Cancel, all of the payment and override information is lost.