Multiple Services Share Refillable Usage
Customer with three services (A, B & C) purchases a 10GB (base) allotment of refillable domestic data. The refill amount is 2GB.
All services share the refillable data.
The combined domestic data usage of all three services exceeds 10GB during the bill period.
System adds a 2GB domestic data refill product.
This is indicated as a 2GB allocation of domestic data on the Unit Balances form.
Within the same bill period, more than 2GB additional domestic data usage is used.
System adds a second 2GB refill product.
This is indicated as a second 2GB allocation of domestic data on the Unit Balances form.
Customer with three services (A, B & C) purchases a 10GB allotment of refillable domestic data. The refill amount is 2GB.
Services A & B share the refillable data. Service C does not share.
The combined domestic data usage of services A and B exceeds 10GB during the bill period.
System adds a 2GB domestic data refill product.
This is indicated as a 2GB allocation of domestic data on the Unit Balances form.
Within the same bill period, service C uses 3GB of domestic data.
The IDI platform does not count service C’s usage against the refillable usage allotment assigned to services A & B, and service C is charged overage on domestic data unless the service has a separate discount to cover its domestic data usage.
When two or more services share refillable usage, the combined usage by those services is counted toward the usage allotment.
The usage for any service not sharing the refillable allotment is not counted toward the allotment.
During a given bill period when the combined usage by services sharing the refillable usage exceeds the allotted amount (either the base allotment or subsequent refill allotments), the system will add a new refill product.
Covering Different Refillable Usage Types
Customer with two services (A & B) purchases two different types of refillable usage. Service A is assigned refillable domestic data. Service B is assigned refillable international data. Both provide 10GB base usage with 2GB refills.
Domestic data usage by service A exceeds 10GB during the bill period.
System adds a 2GB domestic data refill product.
Within the same bill period, service B uses 3GB of domestic data.
The IDI platform does not count service B’s usage against the domestic data allotment for service A, and service B is charged overage on domestic data unless the service has a separate discount to cover its domestic data usage.
International data usage by service B exceeds 10GB during the bill period.
System adds a 2GB international data refill product.
Within the same bill period, service A uses 3GB of international data.
The IDI platform does not count this usage against the international data allotment for service B, and service A is charged overage on international data unless the service has a separate discount to cover its international usage.
The IDI platform allows multiple refillable usage products on services/customers.
Each refillable usage product covers one specific usage type.
Mid-Bill period Swaps
Customer purchases a 10GB (base) allotment of refillable domestic data. The refill amount is 2GB. The package containing the discount is configured to prorate in arrears, and the discount is configured to expire units on disconnect.
The bill period runs from the 1st to the 1st.
By the 14th of the month the customer has used 31GB and accumulated 11 refills.
The customer decides to move to a larger discount that provides a 50GB base allotment with 5GB refills. The package containing this discount is also prorated in arrears.
The unused 1GB from the eleventh refill is expired.
Through the end of the bill period the customer uses another 51GB. One 5GB refill is added to the service.
On the 30th when the invoice is generated the customer is charged the following:
Prorated charge for the original 10GB package (1st through the 14th)
11 2GB refills
Prorated charge for the new 50GB package (15th through end of bill period)
One 5GB refill
Customer purchases a 10GB (base) allotment of refillable domestic data. The refill amount is 2GB. The package containing the discount is configured to prorate in arrears, and the discount is configured to expire units on disconnect.
The bill period runs from the 1st to the 1st.
By the 3rd of the month the customer has used 8GB (no refills).
The customer decides to move to a larger discount that provides a 50GB base allotment with 5GB refills. The package containing this discount is also prorated in arrears.
The unused 2GB from the base allotment is expired.
Through the end of the bill period the customer uses another 51GB. One 5GB refill is added to the service.
On the 30th when the invoice is generated the customer is charged the following:
Prorated charge for the original 10GB package (1st through the 3rd)
Prorated charge for the new 50GB package (3rd through end of bill period)
One 5GB refill
Customer purchases a 10GB (base) allotment of refillable domestic data. The refill amount is 2GB. The package containing the discount is configured to prorate in arrears, and the discount is configured to expire units on disconnect.
The bill period runs from the 1st to the 1st.
By the 3rd of the month the customer has used 8GB (no refills).
The customer decides to move to a larger discount that provides a 50GB base allotment with 5GB refills. The package containing this discount is also prorated in arrears.
The unused 2GB from the base allotment is expired.
Usage (2.1 GB) that has a call start time between the 1st and the 3rd arrives after the original refillable discount is disconnected.
The original 10 GB Base allocates a 2GB refill to cover that overage.
Those newly allocated units expire on the 3rd.
Through the end of the bill period the customer uses another 51GB. One 5GB refill is added to the service.
On the 30th when the invoice is generated the customer is charged the following:
Prorated charge for the original 10GB package (1st through the 3rd)
One 2GB refill
Prorated charge for the new 50GB package (3rd through end of bill period)
One 5GB refill
Packages containing refillable discounts can be prorated
Refills are not prorated as they are one-time non-recurring charges
Discounts should be configured to expire units on disconnect so as not to have usage applied after the discount is disconnected