Example of a Reward Points Volume Discount Based on Products

In this example, IDI Telecom has created a Reward Program to reward customers for generating revenue.

This Reward Program gives their customers five reward points for services containing the specified products resulting in a billed total of $50 or less, and 10 reward points for services containing the specified products resulting in a billed total of more than $50. Each reward point earned is worth $0.01 when used as tender for a POS purchase or bill payment.

The Reward Point Conversion Rate was set up as shown here.

RewardPointsConverstionFactor

The pertinent Volume Discount Wizard screens were configured as follows:

Discount Type	Reward Points.
Loyalty Type	*None.*
Contributing and Eligible Factors	Contributing and Eligible factors are the same. Note This is the only valid selection.
Contributing Usage Types	Remove All.
Contributing Services	Wireless.
Contributing Distance Types	Remove All.
Contributing Originating Locations	*None.*
Contributing Terminating Locations	*None.*
Contributing Time Day	Clear.
Ignore Calls with zero Charges	Checked.
Contributing Products	All. Checked: Only discount the in-advance portion of in-advance product charges. Checked: Ignore negative charges. Unchecked: Exclude overridden product charges. Note Zero-charged products are excluded from consideration.
Tier Units	Currency. Note Currency is the only valid selection.
Tier Type	Single.
Single Tier	First tier: End Range = 50 Points = 5 Second tier: End Range = 9999999 Points = 10
Reward Point Expiration	Never Expire.
Completing the Volume Discount Configuration Wizard	Finish.

The customer account was established 20 months ago. At billing, the total amount due is $80, from which $45 is from the contributing products. Therefore, the rewards discount results in a reward of 5 points being added to the existing balance.

This account has been billed 20 times, no points have expired, and the customer has not used any points for tendering.

A review of the customer account on the Balances tab, after selecting Reward Points from the list, shows a balance of 100 points which is worth $100.

(20 bill cycles x 5 points) = 100 Reward Points

100 Reward Points x $.01 conversion rate = $1.00

ExampleProductReward

The customer can visit a POS location and use these points towards a POS purchase or tendering of a bill payment. To convert the points and apply them to the transaction, the associate much choose the tender type whose base tender type is Reward Cash.