Using the Embedded behavior causes the link to open within the context being viewed. For Embedded Application quicklinks, this means the link will open within the applicable web module. The page displayed by the embedded quicklink is outlined in red in the example below.
For Embedded Account, Ticket and Equipment quicklinks, this means the link will open within the page being viewed (Account, Ticket or Equipment) as applicable.
Embedded Application Quicklinks
Embedded application quicklinks display from a separate menu item on the left Application menu bar. You can create a separate menu for each of the web modules – Customer Care, Tickets, Inventory and Workflow. The new menu item is only visible if the web module has embedded application quicklinks configured and enabled.
Setup for embedded application quicklinks requires both menu configuration, and adding a quicklink as embedded.
Menu Configuration
On the Configuration page, the Application section has an Embedded Application Configuration section for configuring the menu name and icon. The default name is Embedded Apps. This should be edited to something more meaningful to end-users, for example IDI Apps.
Adding an Embedded Application Quicklink
Selecting the Embedded behavior adds the Quicklink to the Embedded Application Quicklinks menu (e.g. the IDI Apps menu configured above).
Other Embedded Quicklinks
For embedded Account, Ticket and Equipment quicklinks, there is no menu configuration necessary. You simply need to select the Embedded behaviour in the Add/Edit dialog. These embedded quicklinks display at the top of their module-specific pages with other configured module-specific quicklinks.
Embedded link will open within the account, ticket or equipment being viewed.